Just when we all thought America was not a racist country… a Papa John's Pizza worker put "lady chinky eyes" as the name for an in-store order. All I have to say is "wow". Minhee Cho is an Asian-American who works as a communications manager at ProPublica. She posted a photo of the receipt (as shown below) on her twitter page, which received over 200,000 views by Sunday afternoon. Papa John's said, "This act goes against our company values, and we've confirmed with the franchisee that this matter was addressed immediately and that the employee is being terminated…We are truly sorry for this customer's experience" (cnn.com). Sorry is not going to cut it, in my opinion. Althought Cho wants this to just blow over, I think that Papa John's reputation will be forever tarnished.
This article appealed to the logos when it said, "The receipt had been viewed online almost 200,000 times by Sunday afternoon, according to the counter on the Twitpic page" (cnn.com). It was helpful that the author, Alan Duke, added in facts about how many people saw the picture. It was also helpful that he provided the picture so that there can be no disbelief about the article. He also applied to the pathos when he described where Cho works, because it makes us as readers see her as a person and not just a character in an article.
I don't know what else they can do besides apologize, unless they give her free pizza, but she might want to go back there. Nice blog!
ReplyDeleteHow terrible! At least the company went through the standard procedure of apologizing and firing the employee. Nice job!
ReplyDeleteThat is awful! Wow, have some respect!
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